Privacy Policy
Effective date: February 2026
1. Who we are
HUMAN+ provides IV therapy and wellness protocols delivered to your location in Bali, Indonesia. Contact: +62 812-3752-1662 · info@humanplusbali.com.
2. Information we collect
Information you provide
When you contact us via WhatsApp, email, or our website forms, we collect:
- Name
- Email address
- Phone number
- Location details (villa or hotel address) provided to arrange your session
- Any health information you voluntarily share to help us tailor your protocol
Information collected automatically
When you visit our website we automatically collect:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time on page, and click interactions
- Referring URL (how you found us)
3. Cookies and tracking
Our website uses cookies and third-party tracking tools to understand how visitors interact with our pages and to measure the effectiveness of our advertising. These include:
- Google Analytics / Google Tag Manager (GTM-MNNHZCZ6) — collects anonymised usage data (pages viewed, session duration, device type) to help us improve the site.
- Meta Pixel — used on marketing pages to measure conversions from our Facebook and Instagram ads. If you click one of our ads and visit the site, Meta may associate that visit with your ad interaction.
- Essential cookies — small files required for the site to function correctly (e.g. security tokens). These are always active.
You can opt out of analytics and advertising cookies via your browser settings or a cookie management tool. Opting out will not affect your ability to use our services.
4. How we use your information
We use the information we collect to:
- Arrange, deliver, and follow up on your IV therapy session
- Communicate with you about your booking or enquiry
- Improve our website and understand which services are most relevant to visitors
- Comply with legal obligations
5. We do not sell your data
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
6. Third-party service providers
We share information only with trusted service providers who assist us in operating our business. These include:
- Google LLC (analytics and advertising measurement)
- Meta Platforms Inc. (advertising measurement)
- WhatsApp LLC (communication platform — messages are subject to Meta's privacy policy)
- Payment processors (if applicable — your payment data is handled by the processor, not stored by HUMAN+)
All third-party providers are required to handle your information in accordance with applicable privacy law and are permitted to use it only to deliver services to us.
7. Your rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correct — ask us to update inaccurate or incomplete information
- Delete — request that we erase your personal data (subject to legal retention requirements)
- Opt out — withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at info@humanplusbali.com or +62 812-3752-1662.
8. Data retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking and health-related records are kept for a minimum of five years.
9. Security
We take reasonable technical and organisational steps to protect your information. However, no method of transmission over the internet is completely secure.
10. Contact
Questions or requests regarding this privacy policy:
HUMAN+
Email: info@humanplusbali.com
Phone: +62 812-3752-1662
Location: Denpasar, Bali
Medical disclaimer
HUMAN+ IV therapy is administered by registered nurses. This page is not medical advice; suitability is confirmed before treatment.